Role Overview

The candidate is responsible for driving business growth, profitability, and operational excellence across assigned stores. The role focuses on customer acquisition, sales performance, team capability building, and process efficiency, while ensuring alignment with organizational objectives and market dynamics.

1. Business & Revenue Growth

- Drive top-line sales achievement in line with the Annual Business Plan (ABP).
- Ensure store sales performance meets or exceeds budgeted targets.
- Monitor and improve category mix (Diamond & Gold sales ratios) aligned with business targets.
- Lead initiatives to increase showroom sales and overall revenue contribution.

2. Customer Acquisition & Experience

- Develop and execute BTL strategies and local marketing initiatives to increase recent customer acquisition.
- Drive growth in the new customer mix through targeted improvements.
- Embed a customer-first culture across stores, focusing on store presentation, merchandising, and overall customer experience.
- Continuously improve customer satisfaction through effective feedback mechanisms.

3. Market Intelligence & Business Acumen

- Develop strong local market intelligence to support business decisions.
- Monitor customer behavior trends and competitor activity.
- Ensure effective corporate and SME activations with a focus on ROI and budget adherence.

4. Operations & Process Excellence





- Ensure smooth day-to-day store operations across all locations.
- Maintain optimal inventory levels and stock availability as per merchandising plans.
- Drive monthly alignment with merchandisers for category mix and DIN targets.
- Proactively manage operational dependencies and challenges in a timely manner.

5. Team Management & Capability Building

- Lead and manage store teams to drive productivity and performance.
- Build the capabilities of Store Managers (SMs) and Team Leaders (TLs).
- Improve employee productivity and overall store efficiency.
- Maintain employee attrition within defined thresholds through engagement and retention initiatives.

6. Performance Management & Talent Development

- Foster a performance-driven culture with regular performance reviews and feedback.
- Minimize low performance through effective performance management.
- Identify and develop high-potential talent within the team.
- Provide coaching, mentoring, and structured development plans.

7. Leadership & Engagement

- Foster strong team engagement and collaboration across all stores.
- Build effective relationships with internal and external stakeholders.
- Promote effective communication and delegation.
- Act as a product and market champion, driving continuous learning across teams.

📌 Business Manager Retail Operations (Hyderabad)
🏢 Pegasus International
📍 Hyderabad