Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Associate

Job Description Summary

As a Human Capital Service Centre, Associate, you ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

- Provide front-facing administrative support to routine questions, complete inquiries and provides transactional support to HC process firmwide while working in collaboration with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations Team
- Provide next level administrative support for query resolution and complex inquiries across Core HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data Management Reporting
- Leverage robust knowledge of HC processes and programs to resolve ad hoc requests and escalations in alignment with statutory legislation and HC policies
- Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
- Prepare and deliver a variety of HCSC communications,



including leave agreements, employment verification letters, clawbacks, process documentation, and other related materials
- Prepare and review payroll inputs and data loads prior to payroll cutoff
- Complete process updates and deliver training to HCSC administrators, while providing on the job coaching and collaborating with teams to resolve ongoing queries and issues
- Collaborate with the HC Technology Team to support HC systems and resolve technical escalations, while partnering with HCBPs and the HC Services Operations Team to enable effective HR operations
- Project assistance as required, and other duties as assigned

Experience range- 1 - 4 years

Education - Any graduation / Post graduation

Travel Requirements

Not Specified

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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