Customer Interaction & Support

- Handle customer interactions via voice, chat, and email
- Support customers with product troubleshooting, workflow navigation, installation, and howto” queries
- Diagnose and resolve moderatecomplexity issues

Case Management

- Maintain endtoend ownership of customer cases
- Ensure detailed and accurate documentation for every case

Prospect Identification

- Identify opportunities for feature adoption and product upgrades
- Support servetosell actions or pass highintent leads to sales teams

Quality, Compliance & Standards

- Ensure adherence to QA, documentation, and process standards

Expectations from the Individual

- Handle customer queries independently with minimal supervision
- Deliver strong performance on KPIs (quality, CSAT, productivity)
- Actively identify customer needs and enable sales opportunities
- Maintain highquality and compliant case documentation

Required Qualifications

- Bachelor’s degree (Commerce or Finance preferred)
- 1–3 years of experience in product support, SaaS, or customer support roles
- Mandatory Experience needed in Finance or Accounting processes like Claims, billing, payroll, AP, AR etc.
- Handled International voice processes

📌 Customer Support Executive (Hyderabad)
🏢 ALOIS Solutions
📍 Hyderabad