- Manage accounts receivable calls to resolve patient billing issues, negotiate payments, and ensure timely collection of outstanding balances.
- Analyze denial management strategies to minimize denied claims and optimize revenue cycle performance.
- Collaborate with internal teams to identify areas for process improvement in medical billing operations.
- Provide exceptional customer service by responding promptly to patient inquiries and resolving complaints efficiently.
Job Requirements :
- 1-5 years of experience in AR calling or related field (e.g., RCM).
- Solid knowledge of US healthcare regulations and insurance policies.
- Excellent communication skills for effective phone conversations with patients and providers.
- Ability to analyze data to identify trends, opportunities for growth, and areas for improvement.