MODMED India MEGA Hiring Drive for Product Support Specialist role

We are excited to announce a MEGA Hiring Drive for the Product Support Specialist role at MODMED India.

Hiring Drive Details

- Date: 26th July 2026 (Sunday)
- Location: Hyderabad
- Interview Mode: Face-to-Face (Mandatory)

Eligibility Criteria

- Location Preference: Hyderabad-based candidates are preferred.
- Shift Timing: 5:30 PM 2:30 AM (Fixed Shift)
- Weekly Offs: Saturdays and Sundays (Fixed)
- Communication Skills: Outstanding verbal and written communication skills are mandatory.

If you know or even you, match the above requirements and are looking for an exciting opportunity, please participate in the hiring drive.

Registration: Interested candidates can register by calling (phone hidden).(Murali)

We request everyone to actively share this opportunity within your professional network and refer your friends. Your referrals are highly valued and play a key role in helping us build a strong team.

We look forward to your support and participation. Thank you!

Candidates who attended interview in last 6 months are not eligible to apply.

Job description - Product Support Specialist I

Department: Support Services

Reports to: Manager, Support Services

About ModMed

At ModMed, we are on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical-practice success and improves patient outcomes.

We don't just build software; we build tools that save time, innovate boldly, and create customer delight. If you are looking to align your passion with a greater purpose and want to "think big, have fun, and do good," youve found your home.

About the Role

As a Product Support Specialist I, you are the face of ModMed and a critical advocate for our clients. You will play a vital role in ensuring smooth,



efficient resolution of client issues while acting as a trusted advisor and first point of contact.

This isn't just about answering ticketsit's about bringing clarity to complex queries, collaborating across teams, and advocating for continuous improvement in the client experience. This is an exciting opportunity for someone who thrives in a fast-paced, tech-savvy environment and is passionate about solving problems and delivering excellence.

What You’ll Do

- Omni-Channel Support : Serve as the frontline of support, responding to client inquiries via phone, email, and chat with a "client-first" mindset.
- Problem Solving & Analysis : Troubleshoot and resolve software-related issues by leveraging deep product knowledge and analytical thinking to perform root cause analysis.
- Ownership & Documentation : Accurately identify and document issues; maintain ownership of client problems through resolution or proper escalation of complex cases.
- Cross-Functional Collaboration : Work timely and effectively with internal teams to drive solutions and ensure no client is left behind.
- Professional Communication : Maintain high standards of professionalism and empathy in every interaction, aligning with our value of creating customer delight.
- Operational Excellence : Proactively suggest improvements to Standard Operating Procedures (SOPs) to enhance both client satisfaction and team efficiency.
- Continuous Learning : Stay up to date on product updates, workflows, and industry best practices to deliver informed,



high-quality support.

What We’re Looking For

- Education: Bachelor’s degree required.
- Experience: 1–4 years of proven experience in a client-facing technical support or customer service role.
- Technical Savvy: * Strong troubleshooting skills with the ability to think analytically under pressure.
- Familiarity with Apple platforms (Mac, iPhone, iPad) and iOS.
- Working knowledge of support tools such as Zendesk, Jira, Salesforce, or equivalent ticketing systems.
- Proficiency in Google Workspace (Docs, Sheets, Gmail).

- Communication: Outstanding interpersonal, written, and verbal communication skills. You can explain complex concepts in a way that is easy to understand.
- Bonus Points: Prior experience in a medical practice or working with Electronic Medical Record (EMR) systems is highly desirable.

Leading ModMed Competencies

To be successful in this role, you should embody these core competencies:

- Customer Focus: You build strong, positive relationships and deliver customer-centric solutions.
- Communication: You understand audience needs and express ideas clearly to build trust and ensure understanding.
- Agility: You embrace change as a growth opportunity and adapt quickly to new challenges in our fast-moving environment.
- Accountability: You hold yourself to high standards and take pride in delivering successful outcomes for our doctors and their patients.

Why Join ModMed?

At ModMed, we believe in aligning passion with purpose. You will be part of a culture that celebrates differences, creates a sense of belonging, and encourages you to make things happen. We work hard to improve healthcare, but we also remember to have fun along the way.

ModMed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees.

📌 Modmed India hiring Product Support specialist roles - Hyd location (Hyderabad)
🏢 ModMed Technologies India Private
📍 Hyderabad