Desired Candidate Profile

Location - Hyderabad - Rotation shift- WFO only

- 3-5 years of experience in Level 2 (L2) technical support role.

- Experience with group policy management on Active Directory; familiarity with MS Teams platform.

Key Responsibilities

- Deliver L2 support for desktops, laptops, mobile devices, peripherals, and client applications Teams, Zoom, Avaya, Citrix, VMware Horizon, etc.
- Hands-on experience with Microsoft Intune
- Diagnose and resolve complex hardware and software issues escalated from L1 support.
- Manage and deploy OS images and updates using tools like ManageEngine and WDS.
- Administer endpoint devices through Intune and ManageEngine Desktop Central.
- Maintain endpoint security including antivirus, encryption, and patch management.
- Collaborate with L1 support to enhance resolution efficiency and user satisfaction.
- Document technical procedures, configurations, and troubleshooting steps.
- Support onboarding/offboarding activities including device setup and access provisioning.
- Monitor and analyze the endpoints performance and suggest improvements.





Required Skills & Qualifications

- Minimum 3 years of experience in endpoint support with Windows 10/11.
- Proficient in Windows 10/11, macOS, and Linux OS
- Intermediate-level expertise in Linux OS.
- Hands-on experience with endpoint management tools like ManageEngine Desktop Central and Intune.
- Solid understanding of Active Directory, Group Policy, DNS, DHCP, MS Teams, and Office 365.
- Solid networking fundamentals including switching and routing.
- Mandatory scripting skills in PowerShell and Bash.
- Certifications such as ITIL, MCSA.
- Preferred certifications: MD-100 / MD-101.

Soft Skills

- Excellent communication and customer service capabilities.
- Strong analytical thinking and problem-solving skills.
- Team-oriented with the ability to collaborate effectively.
- Proficient in documentation skills

Interested Share updated CV to [email protected]

Contact / WhatsApp: +91 95664 37666

📌 Opening For Technicalsupport - WFO - Hyderabad
🏢 Vee Healthtek
📍 Hyderabad