Position Title: Talent Experience Coordinator

Location: Hyderabad, India (Onsite, 5 days/week, multiple shifts)
Department: Workforce Experience

Position Overview

The Talent Experience Coordinator serves as a critical partner in delivering bestinclass support to U.S.-based employees working onsite with various clients across multiple time zones. This role emphasizes proactive and responsive service, strong communication skills, and consistent execution across HR, compliance, and employee lifecycle activities. Success in this position requires excellent customer service, strong attention to detail, comfort working through complex HR and compliance scenarios, and the ability to manage a high volume of inbound and outbound communication.

This role interacts heavily with employees by phone, email, and case management systems and is responsible for resolving talent-related inquiries from start date through offboarding, ensuring accurate documentation, and maintaining compliance with U.S. HR requirements.

Key Responsibilities

Talent Support & Case Management

- Serve as the primary point of contact for employees HRrelated questions through inbound and outbound calls, emails, and Service Cloud (or similar) ticketing systems.
- Deliver exceptional customer service using active listening, empathy, and professional communication.
- Document all interactions accurately across multiple platforms, ensuring compliance and audit readiness.
- Own endtoend resolution of assigned cases, coordinating with internal partners as needed.

Employee Relations & Talent Lifecycle Activities

- Conduct employee coaching conversations, addressing performance concerns, attendance, and policy adherence.
- Facilitate exit interviews, terminations, and separation workflows in alignment with compliance requirements.
- Perform proactive outreach to ensure engagement, policy compliance, and timely issue resolution.
- Support employee redeployment, assignment changes, and other clientspecific needs.

HR Compliance & Data Administration





- Manage updates across HRIS, ATS, payroll, and tax systems (ADP Workforce Now preferred).
- Ensure compliance with federal, state, and local HR regulations, including labor, payroll, and documentation requirements.
- Maintain employee profiles, ensuring accurate and secure handling of confidential information.

Engagement, Analytics & Continuous Improvement

- Administer engagement surveys, track themes, and escalate risks when appropriate.
- Support ongoing process improvement initiatives and participate in crossfunctional projects.
- Identify opportunities to improve employee experience and operational efficiency.

Required Skills & Abilities

- Excellent verbal and written English skills, with comfort in highvolume inbound and outbound calling.
- Exceptional customer service skills and a peoplefirst approach.
- Active listening, empathy, and professionalism in all employee interactions.
- Critical thinking, problem-solving, and conflict-resolution abilities.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced, energetic workplace.
- High attention to detail with strong organizational discipline.
- Ability to own accountability for case resolution, including proactive followup and cross-team coordination.
- Adaptability in learning new systems, workflows, and client-specific requirements.
- Strong teamwork skills and comfort navigating ambiguity.
- Ability to work onsite five days per week.

Education & Experience

- 2+ years of experience in an HRrelated field or a degree with an HR focus.
- Proficiency with ADP Workforce Now (U.S. and Canada experience strongly preferred).
- Experience using case management or service systems, ideally Salesforce Service Cloud.
- Familiarity with Applicant Tracking Systems, payroll platforms, and multisystem data entry.
- Experience supporting U.S.-based employees across multiple time zones.
- 2+ years of previous customer service experience is a must.
- Exposure to U.S. compliance topics including wage/hour rules, timekeeping requirements, and documentation audits.

📌 Talent Experience Coordinator (Hyderabad)
🏢 BCforward
📍 Hyderabad