About the Job

We are changing the way people think about customer care, and we need your help!

Were looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.

As Business Analyst, You Will

- Collect and validate data requirements for business intelligence systems

- Support reporting from multiple applications

- Create, validate and recommend optimization of business processes

- Support projects through development, quality assurance, user acceptance testing and production implementation

- Create internal guides, training materials and end-user documentation

- Facilitate requirements workshops

- Build and manage business relationships

As Business Analyst, You Have

- A Degree or Diploma in Computer Science, Information Systems or equivalent experience





- 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents

- Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset

- Experience in facilitating workshops and training sessions with diverse groups of stakeholders

- Demonstrated experience creating and leading testing

- Solid attention to detail

- Excellent organizational and time management skills

- Demonstrated strength in communications both verbal and written

- Ability to build relationships

- Technical understanding and problem solving skills

- Interested candidates can share their profiles at: [email protected]

📌 Business Analyst (Hyderabad)
🏢 IntouchCX
📍 Hyderabad