We are seeking a highly skilled and experienced (5-15 years) ServiceNow Consultant/Engineer with proven expertise in implementing and supporting IT Operations Management (ITOM), CMDB and IT Asset Management (ITAM) modules. The ideal candidate will possess hands-on experience in configuring, customizing, and optimizing ServiceNow solutions to meet enterprise IT needs.

Responsibilities:

Expertise in ServiceNow Discovery. Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.

Expertise in Service Mapping features and functionality.

Understanding of network protocols (e.g., SNMP, WMI, SSH)

Knowledge of CMDB structure and data relationships

AI/ML CMDB Data Model Extension - CMDB and AI Integration for AI/ML Modelling,

Service Mapping for AI- Map and visualize the dependencies between AI services/models and the underlying infrastructure (cloud resources, network, data sources) in the Service Graph

Data Quality/Normalization - Implement CMDB health metrics, data certification, and discovery/integration processes to ensure high quality, up-to-date data for AI training and runtime diagnostics

Enhanced Impact Analysis - Configure AI/ML algorithms to use CMDB relationships during Incident, Problem, and Change Management

Proactive resource Management - Configure tracking of utilization metrics (especially for high-cost AI CIs like GPUs or cloud functions) against the CMDB

AI-Driven Event Correlation - Integrate Event Management (ITOM) with the CMDB. AI correlates noise (events) and aggregates them into actionable alerts/incidents based on the affected CIs and services defined in the CMDB





Candidate worked on Yokohama/Zurich AI features and capabilities such as GenAI and Now Assist (Now LLM and Agentic AI)

Worked on HAM/SAM and CAM Asset life cycle management.

Ability to align discovery data with IT service management processes

Robust analytical and problem-solving abilities

Participate in the design, development, and implementation of enhancements of Service-now instances.

Participates in platform upgrade planning, testing, and validation.

Document system and application architectures

Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement)

Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes.

Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.

As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk.

Certificates

- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ServiceNow certified implementation specialist CIS - (Data Foundations (CMDB and CSDM)
- ServiceNow certified implementation specialist CIS- Service Mapping
- ServiceNow certified implementation specialist-Discovery (CIS- DISCO) Discovery
- ServiceNow certified implementation specialist CIS – Event Management

Mandatory

Experience - 5-10Years

Location - Bangalore or Hyderabad

Shift - 2PM-9PM IST (5days a week)

📌 Associate Technical Architect - ServiceNow ITSM, ITOM, ITAM, CMDB and (Hyderabad)
🏢 Tavant
📍 Hyderabad