Role Summary

The Exception Handler manages supplier/carrier invoices that fail the automated match process in Cass system and are flagged as exceptions. This role leads the investigation, approval/rejection workflow, and communication with Cass, Qnity Buyers, and business teams to ensure accurate and timely invoice resolution in accordance with SOPs.

Job Description

Key Responsibilities

Exception Resolution

- Own all invoices routed to the NA Road/ Exception bucket for SAP (P23/P80).
- Review, analyze, and resolve exceptions; coordinate with Cass to clear or update invoice status.
- Obtain contracted rates from Buyers when invoices do not match existing rates for upload into Cassport.
- Manage daily spot quote handlingmanual Cassport entry or sending templates to Cass.

Escalation & Approvals

- Trigger the escalation process when an invoice cannot be resolved at the first level.
- Secure business approval to accept or reject invoices and document all decisions.

Compliance & SOP Adherence

- Follow the LMP Freight Payment SOP, INCO terms,



and expedited payment protocols.

Process & Documentation

- Develop internal processes, procedures, and exception-handler metrics.
- Conduct periodic reviews to ensure continuous improvement and compliance.

Additional Duties

- Perform other responsibilities as assigned by the Supervisor.

Qualifications

- Bachelor’s degree in Supply Chain, Finance, or related field (or equivalent experience).
- 3–5 years in freight payment, transportation operations, or AP exception handling.
- Experience with Cass/Cassport and SAP (P23/P80) preferred.
- Strong understanding of INCO terms and freight rating structures.

Skills & Competencies

- Analytical, detail-oriented, and process disciplined.
- Solid stakeholder management across carriers, Cass, Buyers, and business teams.
- Excellent documentation, prioritization, and problem-solving abilities.
- Proficient in Cassport, SAP, Excel, and standard workflow tools.

📌 Senior Logistics Specialist (Hyderabad)
🏢 Qnity
📍 Hyderabad