The Food Quality Manager at Vlogs Food Private Limited is responsible for ensuring consistent product quality, food safety, and hygiene standards across all outlets and cloud kitchens. This role is critical in maintaining the brand promise of Eat .Guilt Free by enforcing high standards in ingredients, preparation, and presentation.
Key Responsibilities
1. Quality Standardisation Across Outlets
- Define and implement standard recipes (SOPs) for all menu items (crepes, desserts, beverages, etc.)
- Ensure uniform taste, texture, and presentation across all Yummy Bee locations
- Conduct regular outlet audits and surprise quality checks
2. Food Safety & Compliance
- Ensure adherence to FSSAI regulations and hygiene standards
- Implement and monitor HACCP protocols
- Maintain documentation for licenses, audits, and compliance checks
- Ensure proper temperature control, storage, and handling practices
3. Ingredient & Vendor Quality Control
- Approve and audit vendors for raw materials
- Ensure quality of health-focused ingredients (low sugar, alternative flours, etc.)
- Monitor FIFO practices and shelf-life management
- Conduct periodic lab testing if required
4. Training & Team Alignment
- Train kitchen teams on:
- Food safety & hygiene
- Recipe adherence
- Portion control
- Conduct monthly refresher training
- Ensure all staff follow grooming and hygiene standards
5. Customer Experience & Complaint Resolution
- Monitor and analyse customer feedback on aggregator platforms
- Investigate quality-related complaints and take corrective actions
- Work with operations to reduce repeat issues
6. Recent Product Development (Support Role)
- Work with the NPD team to:
- Ensure new products meet quality and shelf-life standards
- Standardise recipes before launch
- Conduct trial runs and quality validation
7. Reporting & KPIs
- Track and report:
- Outlet quality scores
- Customer complaints related to food
- Food wastage levels
- Audit compliance scores
- Share weekly/monthly reports with management