- Technical Issue Resolution & Troubleshoot handle customer-reported problems day to day (Engine parts, electrical system-related).
- Diagnose and resolve daily reported customer complaints related to engine performance, defects, or service and take ICA of all available engine at customer end.
- Coordinate with technical teams, dealerships, or service centres to resolve complex issues.
- Warranty and Service Management
- Schedule the warranty JIR at customer end and send the failed parts to GCL concern plant for analysis on SOS basis.
- Do the JI of every reported case of early milage field failure.
- Documentation and Reporting
- Maintain detailed records of warranty settlement at customer end and review weekly with reporting manager.
- Generate reports of warranty accepted parts and prepare the MIS.
- Product Knowledge
- Stay updated on current vehicle models, technologies, recalls, and industry standards.
- Train product details and customer handling protocols.
- Communication
- Clearly and professionally communicate with customers.
Manage situations at customer end and take ICA on iridate basis and maintain customer satisfaction.
Preferred candidate profile
Preferred Diploma / BE Mech : 3 to 5 years experience in Auto industries.