Job Description Quality Head

Position: Quality Head
Department: Quality Assurance & Food Safety
Location: Dadus Corporate Office (with travel to production units and outlets)
Reports To: Director / COO

Job Summary

The Quality Head is responsible for establishing, implementing, and monitoring quality assurance and food safety systems across all Dadus production units and retail outlets. The role ensures compliance with FSSAI regulations, food safety standards, SOPs, and company quality policies while driving continuous improvement in product quality and customer satisfaction.

Key Responsibilities

Quality Assurance

- Develop, implement, and maintain Quality Management Systems (QMS).
- Ensure consistent product quality across all production units and outlets.
- Monitor adherence to product specifications, recipes, and quality standards.
- Conduct regular quality inspections and internal audits.

Food Safety & Compliance

- Ensure compliance with FSSAI, GMP, GHP, HACCP, and other applicable food safety standards.
- Maintain all quality and food safety documentation.
- Coordinate with regulatory authorities during inspections and audits.
- Monitor pest control, sanitation, and hygiene standards.

Process Improvement

- Identify quality issues and implement corrective and preventive actions (CAPA).
- Analyze quality trends and recommend process improvements.
- Reduce customer complaints, product wastage, and quality deviations.

Supplier Quality Management

- Approve and evaluate raw material suppliers.
- Monitor incoming material quality.
- Conduct supplier audits and ensure vendor compliance.

Outlet & Production Audits

- Perform regular audits of manufacturing units and retail outlets.
- Ensure adherence to SOPs for food preparation, storage, handling, and display.
- Verify temperature logs, cleaning schedules, and quality records.

Team Management

- Lead and mentor the Quality Assurance team.
- Train production, kitchen, and outlet staff on food safety, hygiene, and quality standards.




- Conduct refresher training programs regularly.

Customer Quality Management

- Investigate customer complaints related to product quality.
- Perform root cause analysis and implement corrective actions.
- Monitor customer feedback to improve product consistency.

Documentation & Reporting

- Prepare quality reports, audit reports, and management review reports.
- Track quality KPIs and present monthly performance reports.
- Maintain calibration records, testing reports, and quality documentation.

Key Performance Indicators (KPIs)

- FSSAI compliance score.
- Internal and external audit scores.
- Reduction in customer complaints.
- Product rejection and wastage percentage.
- Outlet quality audit compliance.
- Supplier quality performance.
- Employee training completion rate.
- CAPA closure within defined timelines.

Qualifications

- Bachelor's or Master's degree in Food Technology, Food Science, Microbiology, Dairy Technology, or a related field.
- HACCP, ISO 22000, or Lead Auditor certification is preferred.

Experience

- 8–12 years of experience in Quality Assurance/Food Safety in the food manufacturing, sweets, bakery, QSR, or restaurant industry.
- At least 3–5 years in a leadership role managing multiple locations.

Skills

- Robust knowledge of FSSAI regulations, HACCP, GMP, GHP, and food safety systems.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Good communication and training skills.
- Proficiency in MS Office and quality reporting systems.
- Ability to travel frequently to production units and retail outlets.

Working Conditions

- Based at the Corporate Office with regular travel to manufacturing facilities and retail outlets.
- Availability for audits, inspections, and operational support during business requirements.

Goal of the Role:
To ensure that every Dadus product consistently meets the highest standards of quality, food safety, hygiene, and regulatory compliance while enhancing customer satisfaction and protecting the brand's reputation.

📌 Quality Manager (Hyderabad)
🏢 Dadus
📍 Hyderabad