Role : NOC Engineer

Technology/Domain : Core Networking/ Data Center/ VOICE & CONTACT CENTER

Experience : 3-5 Years

Number of resources : 6

Location : Hyderabad offshore India

Support Window :24X7 + on call support

Job Description

Key Responsibilities:

Primary Skill Set : Analyze the Alerts and Escalate the event

Monitors dashboards round-the-clock which acts as an eye to the whole Vesuvius Infrastructure, NOC Engineers should be able to detect any impending hardware failures, voice and Data network failures and to help identify the root cause of any existing or impending events

NOC engineer will escalate critical events to Operation Group

Monitoring the Infrastructure real time

Continuously review all the infrastructure globally.

Monitors any changes in the infrastructure, or any issue that may impact the IT environment

Documentation and reporting

Prepare Weekly and Monthly Alert Report

Monitor the change events (includes planned changes / preventive maintenance/ client maintenance)

Disable the alerts and alarms at the start of the change event for impacted devices





During the change event closely monitor the rest of the infrastructure to detect any impact

Enable the alerts and alarms after the completion of change event

Incident Handling

Ready to support during the outages and provide regular updates until the event it closed.

Secondary Skill Set : Maintain robust working relationships with all IT Functions

Quarterly Infrastructure Health Analysis

Maintain and update vendor support information

Mentor the peer group

Information sharing and knowledgebase updates

Roles and Responsibilities : Alert Monitoring, Response & Management.

Trouble Ticket and Service Request Management.

Voice and E-mail based support.

Remote Diagnostics and Troubleshooting.

Maintain SLA

Updates hourly, weekly, monthly and sending reports Periodically.

Using Service Now as our ticketing tools.

Tracking, Reporting & Management.

Knowledge Repository Creation & Management.

Incident management support.

Note : Interested professional can share their resume to [email protected]

📌 Noc Engineer (Hyderabad)
🏢 ACI Global Business Services
📍 Hyderabad