Role & responsibilities

Key Skills:

- 36+ years’ experience with ServiceNow CMDB and service modeling (or equivalent CMDB platforms with robust ServiceNow exposure preferred).
- Hands-on experience applying CSDM concepts and translating them into practical implementation patterns.
- Strong understanding of CI lifecycle, relationships, and governance in an enterprise environment.
- Experience with CMDB data quality remediation and KPI-driven improvements.

Job Description: CMDB-CSDM Consultant

Overview

CMDB (Configuration Management Database) and CSDM (Common Service Data Model) Consultant to lead or support the design, remediation, and operationalization of a high-quality configuration and service data foundation. You will partner with IT operations, platform owners, architecture, and service/application owners to improve data quality, governance, and service modeling aligned to CSDM—enabling reliable incident/change impact analysis, service visibility, and reporting.

Key Responsibilities

- Assess current-state CMDB health (completeness, correctness, compliance, duplication) and define a prioritized remediation roadmap.
- Lead CSDM-aligned modeling for Business Capabilities, Business Applications, Application Services, Technical Services, and Service Offerings (as applicable).
- Define and implement CMDB governance: policies, standards, CI (Configuration Item) lifecycle, ownership, stewardship, and operational controls.
- Drive CI class model and attribute standards; rationalize CI taxonomy and naming conventions.
- Establish and monitor CMDB data quality KPIs (e.g., completeness, stale records, relationship coverage, duplicates)



and create dashboards.
- Design/optimize relationships and dependency mapping (manual + automated), improving downstream use cases (incident, problem, change, service portfolio).
- Coordinate discovery and data ingestion patterns (e.g., ServiceNow Discovery, integrations, imports), including reconciliation and source-of-truth decisions.
- Facilitate workshops with stakeholders to define service boundaries, service ownership, and operating model.
- Document deliverables: CSDM decisions, modeling patterns, CMDB standards, runbooks, and onboarding guidance for new services/CIs.
- Support enablement and adoption (training, office hours) for service owners and operational teams.

Qualifications

- 3–6+ years’ experience with ServiceNow CMDB and service modeling (or equivalent CMDB platforms with strong ServiceNow exposure preferred).
- Hands-on experience applying CSDM concepts and translating them into practical implementation patterns.
- Strong understanding of CI lifecycle, relationships, and governance in an enterprise environment.
- Experience with CMDB data quality remediation and KPI-driven improvements.

Skills:

- ServiceNow certifications (e.g., Certified System Administrator (CSA), CIS-Discovery, CIS-ITSM, CMDB-related micro-certs).
- Experience with Discovery, Service Mapping, or similar dependency-mapping approaches.
- Experience with integrations (HR, asset, monitoring tools) feeding CMDB; reconciliation and normalization familiarity.
- Familiarity with ITIL (Information Technology Infrastructure Library) and how CMDB supports Incident/Problem/Change.

Preferred candidate profile

📌 Servicenow CMDB Developer-Hyderabad
🏢 Cloudxtreme
📍 Hyderabad