- Job Description: Book-in, full data entry, narrative writing/I-Narrative, medical coding, product coding, self-check of online QC tool, un-blinding (if required), case routing, case lock/closure where applicable, and labeling including USPI labeling
- Quality check of fatal & serious cases, to keep daily track of quality metrics of the case-processing defects, communication of quality metrics to case processing associates and discussion about steps taken to correct the errors, ensure the quality of the deliverable is as expected Supervise day-to-day operations of a team of Case Processing Associates/QR Associates; allocate case inventory and manage workflow distribution
- Monitor individual and team productivity, quality, and TAT/SLA metrics; conduct periodic case audits and provide coaching/feedback
- Handle escalations for complex or ambiguous cases; support un-blinding and case lock/closure decisions where required




- Support onboarding and training of recent associates; conduct calibration sessions to align on coding/narrative standards
- Manage multiple sub-teams (through Team Leaders) responsible for case processing, medical coding, and quality review across the project
- Own end-to-end delivery metrics (quality, TAT, volume) for the assigned scope; drive corrective and preventive actions (CAPA) for recurring defects
- Ensure adherence to SOPs, regulatory timelines, and audit/inspection readiness
- Must have Skill Set Pharmacovigilance Case ProcessingLabeling ExpertiseNarrative WritingQuality ReviewRegulatory Knowledge Safety Databases
- Location: Pune,Bengaluru,Hyderabad,Mumbai

Contact Person Sangeetha Tamil

Email [email protected]

📌 PV - Case Processing / Aggregate Reports - Associate / Lead (Hyderabad)
🏢 Golden Opportunities
📍 Hyderabad