We are looking for a energetic and customer-centric Senior Executive CRM to manage customer relationships and post-sales operations including communications, collections, registrations, possession activities, and issue resolution.
Required Qualifications
- Bachelor’s Degree in Business Administration, Commerce, Marketing, or related field.
• MBA preferred.
• 3–6 years of CRM, Customer Service, or Post-Sales experience, preferably in real estate.
Required Skills
- Excellent communication skills
• Customer handling and conflict resolution
• Real estate registration and possession knowledge
• MS Office, CRM software proficiency, Good at Excel
• Stakeholder management and multitasking
Key Responsibilities
- Serve as the primary point of contact for customers from booking to possession.
- Handle customer queries and escalations professionally.
- Coordinate post-booking documentation and collections follow-ups.
- Coordinate with Sales, Finance, Legal, Projects and Registration teams.
- Manage registration and possession processes.
- Maintain customer records in CRM and generate MIS reports.
- Monitor customer satisfaction and drive service improvements.