- Handle customer inquiries, resolve issues, and provide solutions via phone calls in a qualified and courteous manner.
- Process transactions, update records, and maintain accurate documentation of all interactions with customers.
- Collaborate with team members to achieve sales targets and improve overall performance metrics.
- Provide excellent customer service by responding promptly to queries, addressing concerns, and escalating complex issues when necessary.
Job Requirements :
- 0-1 year of experience in BPO/Call Centre environment or related field.
- Good English communication skills (spoken) for effective interaction with international clients.
- Proficiency in handling blended processes or international voice processes preferred but not mandatory.
📌 Customer Service Executive (Hyderabad)
🏢 Sutherland
📍 Hyderabad
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