- Attending to clients concerns & complaints and undertaking steps for effectively resolving
Them.
- Interacting with the customers to gather their feedback regarding the products' utilities.
- Maintaining cordial relations with customers to sustain the profitability of the business.
Job Responsibilities:
- Develop and execute company sales strategies (as per various communication from HO) to meet company target and objective.
- Keep close eye on all upcoming new construction of Civil building tenders & building Renovation tender in their territory thru e-procurement website or Infra agency.
- Cultivate robust relationship with Infra Dept, Architect, End user, Project Management Consultancy and Contractor.
- Identify and engage with Key decision maker in target organisation for business development.
- Execute direct sales initiative targeting various sector including Central Govt institutions /State Govt Directorate / Institutions, Defence, Infra Dept, Health care, Banking, Financial Institutions, Corporates, NBFC including private organisations.
- Continuously engaged with customer and Architect to showcase company products and address their need effectively.
- Ability to read and interpret drawings and break down the list of furniture required in the Prospect.
- Acquisition of new clients and ensuring continuous business from them.
- Managing relationship with existing accounts and taking out business from them.
- Maintaining regular contact with existing customer and provide customer satisfaction.
- Identify and penetrate into potential new business / customers to develop new accounts
- Evaluating customer requirements / potential.
- Providing alternative solutions proposals focused on customer's need
- Updating customers regularly on new product / services/ business offerings.
- Business Development
- Knowledge and expertise in Gem.
- Identifying & prioritizing prospect
- Final negotiations and finalizations of the orders.
- Manage proper Execution of the orders, handling complaints and ensure customer
satisfaction.
- Clients handling, Grievances handling.
- To ensure timely payments collections.
- Self-Motivate
- Facilitate co-ordination between sales, support and development teams to ensure the
smooth execution of the orders.
- Generating the additional & new revenues from the existing customers by providing them
new enhancements.
- Developing relations with the top corporate authorities
- Managing the tenders for the prospective clients.