Role Overview Business Development Manager (Cross Border)

The Business Development Manager will be responsible for expanding DTDCs cross-border eCommerce

export business by acquiring and growing relationships with export-focused sellers and online merchants. The

role will focus on enabling Indian sellers to ship internationally through DTDCs global logistics network and

partner ecosystem, driving shipment growth across key export corridors. The incumbent will work closely

with regional sales teams, channel partners, and operations teams to identify high-potential seller clusters,

onboard exporters, and ensure seamless international shipping experience.

Roles & Responsibilities:

- Recent Seller Acquisition: Identify and acquire export-oriented sellers, D2C brands and

marketplace merchants looking to ship internationally. Build a strong pipeline of exporters and

convert them into active shipping customers.

- Business Growth: Drive growth in international parcel volumes and export revenues by

expanding wallet share within the existing seller portfolio and enabling customers to scale their

global sales.

- Customer Retention & Service Excellence: Act as the primary relationship manager for assigned

sellers, ensuring smooth shipment execution, resolving operational issues, and maintaining strong

engagement with customers.

- Cross-Functional Collaboration:



Collaborate closely with operations, international partners,

product teams, and regional leadership to improve service delivery, resolve shipment issues,

and enhance the exporter experience.

- Customer Engagement & Enablement: Conduct seller meets, webinars, and training sessions

to educate merchants on cross-border selling opportunities, international logistics processes, and

DTDC shipping solutions.

Key Performance Indicators (KPIs)

1. New Account Acquisition: number of Accounts onboarded.

2. Sales Target Achievement: 100% or more of assigned monthly/quarterly sales target.

3. Complaint Resolution TAT: Resolve complaints within 24–48 hours.

4. Customer Retention Rate: Maintain required retention rate across portfolio.

5. Active Seller Ratio: Percentage of onboarded sellers generating regular shipments

Preferred candidate profile :

1. 3–6 years of experience in Business Development or Sales, preferably in logistics, eCommerce,

freight forwarding, or international shipping.

2. Exposure to cross-border logistics, export shipping, or eCommerce marketplaces is strongly

preferred.

3. Excellent communication, negotiation, and relationship-building skills.

4. Proficient in MS Office, CRM tools, and basic data analysis.

📌 Business Development Manager (Hyderabad)
🏢 Dtdc Express
📍 Hyderabad