Role Objective:
Responsible for validating and managing order forms/contracts for Google services. The role ensures accuracy of customer requirements captured by Field Sales Representatives (FSR)/DSS , validates the order forms, and facilitates a seamless validation and implementation process. The OMPF collaborates with SMEs, QA, DSS and sales teams to ensure compliance, efficiency, and customer satisfaction.

Key Responsibilities:

Order & Contract Creation

- Review and rigorously validate incoming Order Forms using Google workspace tools to ensure contract completeness, financial alignment, and adherence to company policies before processing.
- Navigate the Salesforce (Vector) ecosystem with ease; manage and track sales opportunities, and oversee the CPQ (Configure, Price, Quote) and quoting process to guarantee accurate downstream billing.
- Actively utilize Q+ and tracking tools to monitor queue health, maintain data integrity, resolve order discrepancies, and meet strict daily/monthly operational SLAs.
- Partner closely with Sales, Finance, and credit teams to quickly resolve billing blocks, quote discrepancies, or booking errors

Renewals Management

- Process renewal cases by validating order forms/contracts.
- Should be able to refer to checklist and review cases
- Update Q+ and other internal tools with accurate renewal information.

Deal Structuring & Compliance





- Ensure orders/contracts align with Clients commercial and legal frameworks.
- Perform approval vs policy and approval vs contract checks prior to submission.
- Collaborate with SMEs for order form/contract review and incorporate feedback.

Stakeholder Collaboration

- Provide clarifications to internal stakeholders regarding order details when required.
- Support escalations by providing accurate order data and documentation.

Quality & Process Adherence

- Follow standard operating procedures (SOPs) for deal creation and documentation.
- Ensure orders pass through QA checks and address feedback promptly.
- Minimize repeat errors through proactive error-proofing of order forms.
- Maintain high accuracy rates to reduce client-found defects.

Skills & Qualifications:

- Graduate equivalent in commerce/finance background preferred.
- 1-2 Years Google Workflow working experience for Analyst
- Prior knowledge on tools like SAP/ Salesforce preferred.
- Prior experience on Order Management, Renewals, Provisioning, Sales Operations, Order Management, or Contract Management is valuable
- Knowledge of order form/contract validation & implementation processes.
- Excellent attention to detail, analytical ability, and compliance orientation.
- Excellent written and spoken English skills.
- Solid verbal and written communication skills for cross-team collaboration.

📌 Order Management Specialist (Hyderabad)
🏢 Virtusa
📍 Hyderabad