Technical Service representative (Hyderabad)

Technical Service representative (Hyderabad)

07 Aug
|
Onzestt Services
|
Hyderabad

07 Aug

Onzestt Services

Hyderabad

We are Hiring Team Member ( Technical Service Representative ) for IT sector.

For more information Call HR :Riyazy:(phone hidden)

Preferred candidate profile

Need experience : 1-5 yrs can apply

Location: Hyderabad

Qualification: Graduation ( BBA,MBA,BCOM,BA,BSC ) can apply

Note: Btech graduates don't apply

Technical Skills Experience:

- experience on troubleshooting Windows, iOS, Android, and MacOS

environments.

- 1-2 years of experience of upsell or cross-sell in technical support setting.
- Basic knowledge and usage of products (training and subscriptions will be

provided).

Soft Skills:

- Solid problem-solving abilities with attention to detail.
- Excellent interpersonal skills with the ability to handle stressful situations

professionally.

oAbility to manage time efficiently and meet agreed deadlines.

Success Measures KPIs

• Unied Satisfaction (Inline Survey) / Phone Survey

• ICX Transfer Rate

• Average Handle Time

• Pitch /Conversion rate

• Revenue / ARR / GNARR

📌 Technical Service representative (Hyderabad)
🏢 Onzestt Services
📍 Hyderabad

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