Who Were Looking For

The Operations Analyst II is a full contributor, responsible for providing technical solutions to exceptionally difficult problems. As the mid level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are more detailed in nature, requiring analysis and research.

Some of What Youll Do

Scope of the Role:

- This is an individual contributor role with no direct reports

Key Responsibilities:

- Provide Technical support , determine the r oot cause of the problem, and find appropriate solutions
- Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time
- Analyze metrics and identify the possible reasons for any achievements or deviations
- Participate in ticket review and ensure the appropriate solution is provided
- Create status reports on the activities performed as per management requirement

- Provide documentation on newly discovered solutions and develop production ready solution support scripts
- Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
- Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
- Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
- Participate in new initiatives for providing technical solutions
- May support provisioning

Potential Functional Disciplines:

- IOT





Ability to implement Discount and AA14 based IOT and do QC before moving tariff into production setting. Analyze the stopped file and take appropriate action. Respond to customer queries with detail information and handling customer request through SR. Daily processing of TAP files stopped due to tariff deviation. Interact with Customer support team and provide technical expertise to resolve critical customer queries. Update AA14 document for all Syniverse RMS customer and provide technical help to the customer. Facilitate UAT during migration of new customer

IREG

Knowledge about Software testing [Writing test cases, test execution, test report]. Awareness about the Mobile network communication, Architecture knowledge about GSMA, IREG standards. Ability to troubleshoot the network configuration issues and identify the problem. Thorough understanding on the tests required for Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G. Hands on experience in Ticketing Tool. Thorough knowledge of MSC configuration. Knowledge about Probes, remote testing tools

TADIG/CCA

Understanding of Call records for all the service types (Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G).Understanding of IOT, AA.14.Hands on experience in TAP editor, TADIG standards. Hands on experience on any industry standard TAP testing tools. Knowledge on billing & mediation. Knowledge on GSMA standards, specifically roaming

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operations Analyst II (Hyderabad)
🏢 Syniverse
📍 Hyderabad