Role & responsibilities

1. Tour Management & Storytelling

- Welcome guests with warmth & enthusiasm at Eureka providing information about park operations / attractions and guide them to the Opening Ceremony.
- Assist guests in boarding the Vintage Bus (Studio Tour) or AC Bus (Star Experience Tour).
- Conduct scripted and engaging tours, adjusting dynamically to guest demographics and interest.
- Provide accurate information about RFCs legacy, famous film shoots, and current productions.
- Share interesting facts and stories that make the tour fun and memorable for guests.

2. Guest Experience & Safety

- Monitor guest feedback through their interaction and take specific issues to management.
- Handle guest enquires, complaints, special requests promptly giving satisfaction to guests.
- Monitor guest behavior and movement during the tour for safety and comfort.
- Announce and reinforce safety guidelinesremain seated while in motion, keep limbs inside the bus, etc.
- Offer assistance in emergencies; administer basic first aid and alert the in-house hospital if needed.
- Conduct bus checks post-tour to ensure no guest belongings are left behind and report to Security if found.
- Guide guests post-tour to attractions, shows, rides, Fundustan, restaurants, and shopping areas.
- Resolve issues such as lost items, ticketing disputes with empathy.

3. Communication & Soft Skills

- Must be fluent in at least two languages (preferably English, Hindi, or Telugu).
- Exceptional communication and interpersonal skills to engage diverse guests, VIPs,



family groups, international guests.
- Communicate in a transparent, polite, enthusiastic, and guest-friendly tone.
- Respond professionally to guest questions and provide accurate information.
- Promote upselling of food options, merchandise to enhance guest satisfaction.

4. Navigation & Guest Flow

- Ensure timely boarding and deboarding at designated points to avoid delays.
- Help manage crowd flow and provide directions to restrooms, baby feeding room, drinking water, food courts, and entertainment zones.

5. Compliance & Coordination

- Adhere to all defined SOPs and checklists related to tours and guest handling.
- Position oneself effectively for visibility and sound clarity during narration.
- Attend daily briefings and follow instructions from senior management.
- Stay informed on updated tour scripts, newly shot locations, and special events.
- Adhere to dress code and grooming guidelines.
- To handle any complaints or unexpected situations with composure.

6. Training & Performance Evaluation

- Participate in induction training and periodic refresher courses.
- Undergo live performance assessments and receive feedback from supervisors.

7. KPIs include

- Number of tours conducted
- Guest satisfaction and feedback scores
- Adherence to scripts and tour timing
- Incident-free safety record

8. Documentation & Reporting

- Maintain daily tour checklists and submit necessary reports.
- Promptly escalate guest feedback, complaints, or incidents to the supervisor.]

📌 Guest Relation Assistant / Executive (Hyderabad)
🏢 Ushakiron Movies
📍 Hyderabad