Job Title: Site Reliability Specialist

Location: Hyderabad, India

Role Overview

We are seeking a motivated and detail-oriented GSRE L1 Engineer to join the Hawkeyes team. This role is responsible for supporting day-to-day site reliability operations, including cloud infrastructure maintenance, certificate management, deployment activities, and product support. The ideal candidate will play a critical role in ensuring system stability, security, and operational excellence across both GCP and Azure environments.

Key Responsibilities

- Cloud Operations Maintenance
- Perform patching and regular maintenance of servers hosted in Google Cloud Platform (GCP) and Microsoft Azure.
- Monitor system health and proactively address infrastructure issues.

- Certificate (CERT) Management

- Manage and update SSL/TLS certificates across environments.
- Ensure compliance with security standards and prevent certificate expirations.

- Deployment Release Support

- Execute code deployments across environments following established release processes.
- Validate deployments and troubleshoot issues as needed.

- Product Application Support

- Provide L1 support for production systems and applications.
- Respond to incidents, perform initial triage, and escalate when necessary.
- Assist in root cause identification and resolution.

- Operational Excellence

- Follow standard operating procedures (SOPs) and runbooks.
- Contribute to documentation, knowledge base updates,



and process improvements.
- Collaborate with cross-functional teams including DevOps, engineering, and support teams.

Required Qualifications

- Bachelor s degree in Computer Science, IT, or related field (or equivalent experience).
- Basic to intermediate knowledge of cloud platforms (GCP and/or Azure).
- Understanding of:
- Server patching and maintenance
- Networking fundamentals
- SSL/TLS certificates and security concepts

- Familiarity with deployment processes and CI/CD pipelines.
- Strong troubleshooting and problem-solving skills.
- Ability to work in a 24x7 support environment (shift-based if applicable).

Preferred Qualifications

- Hands-on experience with Linux/Windows server administration.
- Exposure to monitoring and alerting tools.
- Basic scripting knowledge (Shell, Python, or similar).
- Experience working in a Site Reliability Engineering (SRE) or production support setting.

Key Competencies

- Strong attention to detail and operational discipline
- Excellent communication and collaboration skills
- Ability to prioritize and manage multiple tasks effectively
- Customer-focused mindset with a proactive approach

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Site Reliability Specialist (Hyderabad)
🏢 NCR Voyix
📍 Hyderabad