This position is actually going to be more of a Solutions Architect where they are going into active engagements with our customers and transforming the work in terms of cost (moving from fixed fee to an outcomes-based model), geography (moving staff offshore), introducing new tech (automation, AI), etc. They are re-solutioning the current 500-600 projects we have in IG consulting so initially doing discovery with the customer, creating solutions/recommendations and then partnering with our delivery and sales org to make it happen. We need people coming from a Pre-sales background that have also been client-facing and a true Solutions Engineer/Architect.

UPDATED LPA Range: Up to 50-55 LPA

There are 5 positions open with different domain expertise:

2 - Applications

1 - Cloud

1 Data

Interview process:

1st round onsite in Hyderabad Technical interview

2nd round - Cultural/Background fit

3rd round – Case Study.

About the Role:

Customer Success Engineer - Delivery Transformation

We are seeking a Customer Success Engineer (CSE) to lead the transformation of large-scale enterprise delivery programs for strategic clients. This role is ideal for a hands-on architecture and transformation leader who can blend technology, delivery operations, and customer success to modernize services at scale.

What You Will Do

- Lead transformation initiatives across workforce greening, global/offshore delivery, and AI-driven automation
- Partner with client executives, delivery leaders, and engineering teams to define and execute modernization roadmaps
- Architect people, process, and technology solutions that improve cost efficiency, scalability, and service quality
- Drive pilot initiatives through production deployment and scaled adoption




- Quantify and communicate value through productivity, quality, and experience metrics

Transformation Focus Areas

- Greening & Workforce Optimization: tiered talent models, onboarding acceleration, career pathways, and knowledge standardization
- Offshoring & Global Delivery: hybrid delivery models, work decomposition, governance, quality gates, and secure operations
- AI & Automation: GenAI assistants, AIOps, RPA, self-healing workflows, and analytics-driven operations

Core Skills & Experience

Cloud & Infrastructure

- Azure-first architecture (hybrid cloud experience required)
- Infrastructure as Code (Terraform, Ansible) and container platforms (Docker, Kubernetes)

AI & Intelligent Automation

- Generative AI, AIOps, and automation strategy
- RPA platforms (UiPath, Automation Anywhere, Power Automate)
- Virtual assistants, predictive analytics, self-healing operations

Data, DevOps & Operations

- Data pipelines, observability, and dashboards (Power BI, Tableau)
- CI/CD pipelines, DevSecOps, API and microservices architectures
- ITIL-based service management and ServiceNow transformation

Qualifications

- 8+ years in solutions architecture, delivery transformation, customer success, or consulting roles
- Robust enterprise, client-facing experience with complex delivery environments
- Proven ability to lead cross-functional teams and executive stakeholders
- Experience delivering measurable outcomes in cost, quality, and customer experience

Why This Role

- This role sits at the intersection of strategy and execution. You will shape how enterprise services are delivered, influence client roadmaps, and deploy modern platforms and operating models that scale. If you enjoy owning transformation from concept through impact, this role offers visibility, autonomy, and real business influence.

📌 Solution Architect (Technical and Management) Techo functional Role. (Hyderabad)
🏢 Insight Global Technologies
📍 Hyderabad