L2 Application Support Engineer Global Payments Production Support

1) Job Summary
We are seeking an experienced L2 Application Support Engineer to support a Global Payments platform. The candidate will be responsible for ensuring the availability, stability, and performance of business-critical payment applications while providing timely incident resolution and operational support in a 24x7 production workplace.

- The ideal candidate will have experience supporting payment processing applications, troubleshooting production issues, working with databases and middleware technologies, and collaborating with global technology and business teams.

2) Key Responsibilities
- Provide Level 2 production support for Global Payments applications.
- Monitor production systems, payment transactions, and critical business services.
- Investigate and resolve payment processing issues, transaction failures, delays, and exceptions.
- Perform incident triage, troubleshooting, root cause analysis (RCA), and problem management activities.
- Execute SQL queries for issue investigation, validation, and data analysis.
- Monitor application health, batch processing, and payment settlements.
- Collaborate with Development, Infrastructure, Middleware, Database, and Business teams to resolve production incidents.
- Participate in major incident management, on-call support, and release validation activities.




- Maintain operational documentation, runbooks, and knowledge articles.
- Identify opportunities for automation and continuous service improvement.

3) Required Domain Knowledge
- Global Payments & Payment Processing
- SWIFT MT/MX & ISO 20022
- Cross-Border Payments
- ACH, RTGS, SEPA, Fedwire, CHAPS, Faster Payments
- Payment Exceptions, Investigations, and Reconciliation
- Regulatory Compliance, AML, and Sanctions Screening

4) Technical Skills
- Platforms & Databases
- Linux / Unix
- Oracle, PostgreSQL, SQL Server, DB2
- Strong SQL and data analysis skills
- Middleware & APIs
- IBM MQ, Kafka, JMS
- REST and SOAP Services
- Monitoring & Support Tools
- Splunk, Dynatrace, AppDynamics, ELK, Grafana, Kibana
- Control-M, AutoSys
- ServiceNow, Jira
- Scripting & Automation
- Shell Scripting
- Python
- PowerShell
- Cloud platforms (AWS, Azure, GCP)
- CI/CD and DevOps practices
- Jenkins, Git
- Docker, Kubernetes
- Production support automation and observability tools

1. Desired Experience

- 48 years of Application Production Support experience.
- 3+ years supporting Banking, Payments, or Financial Services applications.
- Experience supporting high-availability, mission-critical production systems.
- Exposure to global support models and 24x7 operations.
- Experience working in regulated banking environments.

📌 /Application Support - Payments Domain (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad