Note : Immediate and serving notice Candidates preferred .
Role & responsibilities
Managing user creation and permissions In conjunction with the Department Head, scope all user permissions Manage wiki / Confluence guidelines on user creation and subsequent updates Create current users and administer basic login/ navigational training
Preferred candidate profile
– Gathering and investigating issues, escalating to the appropriate channels when necessary – Setting and managing product support tickets – Acting as 1st Line Support for incidents escalated from other support teams Reporting – In conjunction with the Department Head, scope all reporting requirements – Build, test and deliver monthly/quarterly/annual reports to the client’s specifications Technical Skills and Experience: • 3-4 years of experience in Application Support or ITES. • Experience in usage of MS Office tools • Ability to Understand and frame basic SQL queries • Excellent verbal, written and interpersonal communication skills • Demonstrated ability for Customer Service .
Regards
Naveena k
📌 Application Support Engineer (Hyderabad)
🏢 ValueLabs
📍 Hyderabad
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