- 4+ years of ServiceNow implementation experience
- Experience leading technical project teams
- Experience with ServiceNow modules such as Information Technology Service Management, Customer Service Management, Integrated Risk Management, or Security Operations
- Experience with ServiceNow configuration and development, including Business Rules, Client Scripts, UI Policies, Flow Designer, Access Control Lists, and Script Includes
- Experience with ServiceNow application integrations using REST or SOAP
- Bachelor's degree in a technical field or equivalent experience
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
Preferred:
- Experience with Agile or Scrum delivery methodologies
- Experience with software development life cycle and testing cycles
- ServiceNow Certified Implementation Specialist and/or Certified Application Developer certification
- Experience delivering ServiceNow Generative AI solutions, including virtual agents or predictive analytics
- Experience with web application development using AngularJS, HTML, CSS, and JavaScript
- Experience translating business requirements into scalable technical solutions