- Handle inbound and outbound calls, emails, and digital inquiries from prospective customers
- Qualify leads based on defined criteria (budget, requirement, timeline, etc.)
- Provide accurate information about projects, pricing, features, and availability
- Schedule and coordinate site visits for the sales team
- Maintain and update customer data in CRM systems
- Follow up with leads to ensure engagement and conversion readiness
- Support marketing campaigns by responding to campaign-generated leads
- Maintain high standards of customer service and professionalism
- Coordinate with sales, marketing, and CRM teams for lead management
- Track daily, weekly, and monthly performance metrics
Preferred candidate profile
- Solid communication and interpersonal skills
- Persuasive and negotiation abilities
- Customer-centric approach
- Basic understanding of sales processes and lead lifecycle
- Ability to handle pressure and meet targets
- Good in CRM tools and MS Office
- Attractive Incentives