Key Responsibilities:
Team Management:
- Lead, mentor, and motivate a team of customer service representatives.
- Conduct regular team meetings, one-on-ones, and performance reviews.
- Address team concerns and provide feedback for continuous improvement.
Performance Monitoring:
- Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts).
- Set and track performance targets and KPIs.
- Implement strategies to achieve and exceed performance goals.
Quality Assurance:
- Ensure adherence to quality standards and protocols.
- Conduct regular quality checks and audits of calls.
- Provide coaching and training to enhance service quality
Other Requirements: Flexibility to work in different shifts, including nights and weekends.
Solid understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively.
Candidate must be ready to work in US shifts(Both way cab will be provided)
Interested Candidates can share your CV -
[email protected].
📌 Hiring For Team leader-International Voice-Immediate Openings (Indore)
🏢 Sagility India
📍 Indore