Oversee the day-to-day operations of the Inbound CS team, ensuring effective and effective handling of customer inquiries and issues through email and chat channels.

• Develop and implement strategies to improve customer satisfaction, response times, and overall service quality.

. • Monitor and analyze key performance indicators (KPIs) related to customer service, identifying areas for improvement and implementing corrective actions.

. • Provide coaching, training, and development opportunities to the Inbound CS team, ensuring they have the necessary skills and knowledge to deliver exceptional customer service.

• Collaborate with cross-functional teams, such as product development, technical support, and operations,



to address customer concerns and improve overall customer experience

. • Ensure adherence to company policies, procedures, and service level agreements (SLAs) related to customer service.

• Manage and prioritize workload distribution among the Inbound CS team to ensure efficient resource allocation and timely response to customer inquiries.

• Conduct regular team meetings to discuss performance, address concerns, and share best practices.

Interested can share resume on -

[email protected]

Regards

Bhawna

📌 Opening_ Operations Manager_ Hyderabad
🏢 Hexaware Technologies
📍 Hyderabad