Roles and Responsibilities
- Provide technical support to customers via phone, email, or chat for issues related to broadband services, LAN, Wi-Fi, and voice processing.
- Troubleshoot and resolve customer complaints in a timely and productive manner.
- Collaborate with internal teams to identify solutions for complex technical issues.
- Escalate critical issues to senior team members or supervisors when necessary.
- Maintain accurate records of customer interactions using CRM software.
Desired Candidate Profile
- 1-3 years of experience in BPO/Call Centre environment with excellent communication skills (verbal & written).
- Strong knowledge of broadband support, customer service, network troubleshooting, and technical voice process.
- Ability to work on rotational shifts including night shifts as per business requirements.
Interested candidates can share there resume on:
[email protected]
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📌 Technical Support Associate- Voice Process (Hyderabad)
🏢 TP
📍 Hyderabad