The ideal candidate will be a problem-solver who has excellent communication skills.
Objectives of this role:
- Act as the first point of contact for clients and Associates, ensuring all communication is handled promptly and professionally.
- Represent the company to clients and associates.
Responsibilities:
- Serve as the first point of contact for customers and associates.
- Perform general administrative tasks, such as answering and directing phone calls; and handling email, files and mailings.
- Resolve customer complaints and provide accurate solutions.
- Explain products, services, company policies and client acquisition.
- Record customer interactions in CRM or support software.
- Escalate complex issues to senior teams when required.
Required skills and qualifications:
- Verbal communication skills in Hindi, English and Bengali.
- Written skills in English.
- 1 year of experience as a Customer Support Executive.
Freshers can apply.
- Bachelor's degree in any field. B. Com/ BBA/ B Sc., etc.
- Highly proficient in Microsoft Office.
Preferred skills and qualifications
- Excellent communication and problem-solving skills.
### This is a full time office job based in Kolkata and Howrah with fixed working hours.
About the Company: Naskar Financial Services offers a range of financial products, including loans and CIBIL report correction services.
For more information, please visit https://www.naskarfinserv.in/career/
Academic Qualification:
- Bachelor's degree in any discipline. BBA, B Com and B Sc with at least 1 year of work experience preferred.
- Good knowledge of computers.