Job Summary

Position: Sr. Lead - Service Delivery - Observability DevOps Platforms

We are seeking an experienced and highly motivated Service Delivery Sr, Lead to lead the operational governance, service delivery, risk management, customer engagement, and continuous improvement of enterprise Observability and Developer Platform services.

This role serves as the critical bridge between Engineering, Operations Support, Infrastructure Teams, Application Teams, Security, Vendors, and Business Stakeholders, ensuring reliable, secure, scalable, and compliant delivery of strategic platform services.

The Service Delivery Manager will be accountable for the operational success, service quality, risk posture, vendor management, capacity planning, and modernization initiatives supporting enterprise observability solutions, event management platforms, and software delivery toolchains.

The ideal candidate will possess extensive experience operating within large-scale, highly regulated environments such as Financial Services, Manufacturing, Healthcare, or similarly compliance-driven organizations.

Responsibilities

- Service Delivery Operational Leadership
- Own end-to-end service delivery for Observability, Monitoring, Event Management, and Developer Tooling platforms.




- Ensure operational excellence and stability of services supporting critical enterprise workloads.
- Maintain high-performing operational support functions for global 'Run the Business' activities.
- Establish and monitor service level objectives, KPIs, SLAs, OLAs, and operational scorecards.
- Drive service maturity, operational effectiveness, and customer satisfaction across supported platforms.
- Ensure operational procedures, governance controls, and service management processes are consistently followed.
- Act as the primary liaison between Engineering Teams, Infrastructure Teams, Operations Support, Security, Vendors, and Application Owners.

Scope of Responsibility

Observability Monitoring Platforms

- Dynatrace
- Elastic / ELK
- Azure Log Analytics
- SCOM (Microsoft System Center Operations Manager)
- ServiceNow Event Management
- Enterprise Alerting Platforms

Developer Platforms Productivity Tools

- GitHub Enterprise
- GitHub Actions GitHub Runners
- Azure DevOps
- Sonatype Nexus Repository
- CI/CD Platforms
- Enterprise Desktop Software Developer Tooling

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Lead - Service Delivery - Observability & DevOps Platforms (Bengaluru)
🏢 Northern Trust
📍 Bengaluru