Job Summary

We are looking for agile and customer-focused Customer Support Associates to join our Amazon Process team. The role involves handling inbound calls, outbound calls, and live chat support to assist customers with their queries, provide timely resolutions, and deliver an excellent customer experience.

Key Responsibilities:

- Handle customer queries through Inbound Calls, Outbound Calls, and Live Chat.
- Resolve customer concerns related to orders, deliveries, returns, refunds, payments, account-related issues, and general inquiries.
- Provide accurate product and service information while maintaining a professional approach.
- Make outbound calls for customer follow-ups, issue resolution, feedback collection, and service updates whenever required.
- Respond to customer chat requests promptly and effectively.




- Escalate complex customer issues to the appropriate team for resolution.
- Maintain accurate records of customer interactions in the CRM/system.
- Achieve daily productivity, quality, and customer satisfaction targets.
- Follow company policies, quality standards, and data privacy guidelines.

Required Skills

- Excellent verbal and written communication skills in English.
- Good customer handling and interpersonal skills.
- Basic computer knowledge and internet navigation skills.
- Typing speed of 2530 WPM preferred.
- Strong problem-solving and multitasking abilities.
- Ability to work in a fast-paced setting.
- Willingness to work in rotational shifts.

📌 Customer Service Associate (Jabalpur)
🏢 MS Lotus Group
📍 Jabalpur