Roles and Responsibility

- Develop and implement comprehensive training programs to enhance employee performance and productivity.
- Conduct needs assessments to identify skill gaps and create targeted training solutions.
- Design and deliver engaging and interactive training sessions to diverse audiences.
- Evaluate the effectiveness of training programs and recommend improvements.
- Collaborate with subject matter experts to develop high-quality training materials.
- Provide coaching and mentoring to employees to support their professional development.

Job Requirements

- Proven experience as a Process Trainer or similar role, with a minimum of 2 years of experience.
- Excellent communication, presentation, and interpersonal skills are essential.
- Robust analytical and problem-solving skills, with attention to detail and accuracy, are required.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Experience with adult learning principles and instructional design methodologies is preferred.
- Strong knowledge of CRM/IT Enabled Services/BPO industry trends and best practices is beneficial.

📌 Process Trainer - Domestic (Malad)
🏢 TP
📍 Malad