Job Description Business Operations Manager

Location: Bengaluru (Work from Office)
Shift: General shift with flexibility to support global leadership meetings and business priorities as required.
Employment Type: Full-time

About Instellars

Instellars Global Consulting is a specialized enterprise technology consulting company helping organizations accelerate digital transformation through intelligent workflow automation and enterprise platforms. With expertise across Pega, ServiceNow, Salesforce, and AI-led automation, we partner with global enterprises to solve complex business challenges and deliver measurable business outcomes.

As we continue to scale our business globally, we are looking for an experienced Business Operations Manager to strengthen operational governance, improve execution excellence, and drive cross-functional alignment across the organization.

Role Overview

As the Business Operations Manager, you will be responsible for driving operational excellence by managing the Company's Operating System (COS), business governance, executive reviews, strategic initiatives, and cross-functional execution.

You will work closely with Sales, Delivery, Finance, HR, Marketing, PMO, and Leadership to ensure strategic priorities are translated into measurable business outcomes.

This is a leadership role that combines business operations, governance, program management, business analytics, and process excellence to build a scalable and execution-focused organization.

Key Responsibilities

Company Operating System (COS)

- Drive and manage the Company's Operating System (COS) across all business functions.
- Coordinate weekly, monthly, quarterly, and annual business reviews.
- Track organizational OKRs, strategic initiatives, and leadership commitments.
- Ensure timely follow-up and closure of leadership action items.
- Monitor execution progress and proactively resolve operational bottlenecks.

Business Performance & Reporting

- Develop and publish executive dashboards for Revenue, Gross Margin, EBITDA, Sales, Delivery, Operations, and other business metrics.
- Track departmental KPIs and organizational performance.
- Monitor progress against quarterly and annual business goals.
- Prepare executive reports, business reviews, and leadership presentations.
- Analyze business trends and recommend improvement opportunities.

Leadership Governance

- Plan and facilitate executive leadership meetings.
- Prepare meeting agendas, minutes, action trackers, and governance reports.
- Ensure timely execution of leadership decisions.
- Drive accountability and operational discipline across departments.

Strategic Initiatives

- Coordinate organization-wide strategic initiatives, including:




- Company Operating System (COS) rollout
- Sales transformation initiatives
- Current service line launches
- AI initiatives
- Process improvement programs
- Business expansion initiatives
- Track project milestones, dependencies, risks, and execution timelines.

Cross-Functional Collaboration

- Partner closely with:
- Sales
- Delivery
- Finance
- HR
- PMO
- Marketing
- Facilitate collaboration across teams to improve execution efficiency.
- Resolve cross-functional challenges and operational bottlenecks.
- Ensure alignment between strategic priorities and business execution.

Process Excellence

- Standardize business processes and governance frameworks.
- Develop SOPs, operating procedures, and business documentation.
- Identify automation opportunities to improve operational efficiency.
- Drive continuous process improvement initiatives across the organization.

Executive Support

- Support the CEO and Leadership Team through:
- Business reviews
- Strategic planning
- Business analysis
- Executive dashboards
- Leadership presentations
- Board and management reporting
- Monitor strategic priorities and ensure timely execution of critical initiatives.

Performance Management

- Define and monitor operational KPIs across business functions.
- Ensure timely publication of dashboards and business reports.
- Measure execution against quarterly and annual business objectives.
- Improve operational efficiency through data-driven decision-making.
- Establish governance frameworks for consistent execution.

Cross-Functional Collaboration

- Work closely with Leadership, Sales, Delivery, Finance, HR, Marketing, and PMO teams.
- Align operational priorities with business growth objectives.
- Support strategic planning, resource coordination, and organizational governance.
- Enable seamless collaboration across business functions.

Qualifications

Required

- 5–8 years of experience in Business Operations, PMO, Strategy, Business Excellence, Consulting, or Chief of Staff functions within IT Services, Technology Consulting, or SaaS organizations.
- Strong experience managing cross-functional strategic initiatives and business governance.
- Proven experience creating executive dashboards, KPI reporting, and business performance analytics.
- Excellent project management and organizational skills.




- Strong analytical mindset with advanced proficiency in Microsoft Excel and PowerPoint.
- Hands-on experience with CRM platforms such as Zoho CRM, Salesforce, HubSpot, or Microsoft Dynamics.
- Strong stakeholder management, communication, and leadership skills.
- Ability to work directly with senior leadership and drive organizational execution.

Preferred

- Experience in IT Services, Enterprise Technology Consulting, or Digital Transformation organizations.
- Exposure to operational excellence frameworks, PMO governance, and business planning.
- Experience supporting Sales, Delivery, Finance, HR, and executive leadership functions.
- Familiarity with enterprise platforms such as ServiceNow, Pega, Salesforce, AI, or Digital Transformation initiatives.

Key KPIs

Business Execution

- Company OKRs achieved within defined timelines.
- Leadership action item closure rate.
- Strategic initiative completion rate.
- Cross-functional SLA adherence.

Governance & Reporting

- Timely publication of executive dashboards.
- Monthly and Quarterly Business Reviews completed as planned.
- Accuracy and effectiveness of KPI reporting.

Operational Excellence

- Process standardization and SOP implementation.
- Process automation initiatives delivered.
- Operational efficiency improvements.
- Governance compliance across business functions.

Success Measures (First 90 Days)

- Successfully operationalize the Company Operating System (COS).
- Establish leadership meeting cadence and governance framework.
- Implement executive KPI dashboards and reporting.
- Standardize governance across Sales, Delivery, Finance, HR, and Operations.
- Launch Quarterly Business Review (QBR) process.
- Improve cross-functional execution and operational efficiency.

Why Join Instellars?

- Play a strategic role in driving operational excellence across a fast-growing enterprise technology consulting company.
- Work directly with the CEO and Leadership Team on company-wide strategic initiatives.
- Build scalable governance, reporting, and operational frameworks.
- Influence business decisions through operational insights and performance analytics.
- Accelerate your career in an organization focused on enterprise workflow automation, AI, and digital transformation.

Our Culture

At Instellars, we believe in Thinking Intelligently, Executing Exceptionally, Winning Together, Embracing Change, and Innovating with Purpose. These principles shape how we collaborate, solve complex challenges, and deliver meaningful outcomes for our clients.

If you're passionate about business operations, strategic execution, operational excellence, and driving measurable impact across the organization, we'd love to hear from you

📌 Business Operations Manager (Bengaluru)
🏢 Instellars Global
📍 Bengaluru