- Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to boost quality and customer satisfaction.
- Lead and motivate a team of professionals to achieve operational excellence.
- Analyze performance metrics and provide feedback to team members.
- Collaborate with other departments to align with organizational goals.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in operations management or a related field.
- Robust leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Excellent problem-solving and time management skills.
- Experience in managing international operations is preferred.
- Strong knowledge of BPO industry trends and best practices.
📌 Team Leader Operations - International (Malad)
🏢 TP
📍 Malad
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