- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service and ensure satisfaction.
- Collaborate with team members to achieve goals and objectives.
- Maintain accurate records and reports of customer interactions.
- Identify and escalate potential fraud cases to senior management.
- Develop and implement process improvements to enhance efficiency.
Job Requirements
- Graduate degree from a recognized university.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Robust problem-solving and analytical skills.
- Experience in handling customer complaints and resolving issues.
- Familiarity with CRM software and IT-enabled services.
- Mandatory: B2, Language Proficiency: SVAR 65.
📌 Fraud Analyst (Malad)
🏢 TP
📍 Malad
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