Roles and Responsibility

- Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to boost performance and customer satisfaction.
- Lead and motivate a team of professionals to achieve operational excellence.
- Analyze data and metrics to identify trends and areas for improvement.
- Collaborate with cross-functional teams to align with business objectives.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience in operations management, preferably in a BPO or similar industry.
- Solid leadership and management skills with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills to build strong relationships with stakeholders.
- Ability to analyze data and make informed decisions to drive business growth.
- Strong problem-solving and critical thinking skills to resolve complex issues.
- Experience working in a fast-paced environment with multiple priorities and deadlines.

📌 Team Leader Operations - International (Malad)
🏢 TP
📍 Malad