Job Purpose -

The Business Head – CMC Maintenance Services is accountable for the overall management, profitability, operational delivery, safety performance, client satisfaction, and strategic growth of the Reliance maintenance contract. The role is responsible for leading contract operations, ensuring compliance with contractual KPIs, driving operational excellence, managing commercial performance, developing manpower capabilities, and fostering strong client relationships while achieving CR3 India's business objectives.

KEY RESPONSIBILITIES -

1. Customer Relationship Management

- Act as the primary interface between CR3 India and Reliance management.

- Maintain robust relationships with client stakeholders across all levels.

- Ensure timely resolution of client concerns and service requests.

- Conduct regular business review meetings with client representatives.

- Drive customer satisfaction and identify opportunities for business expansion.

2. Contract Management & Commercial Performance

- Ensure contractual obligations, KPIs, and SLAs are achieved consistently.

- Monitor contract profitability, revenue realization, and financial performance.

- Review project budgets, cost controls, and resource utilization.

- Drive timely invoicing, collections, and cash flow management.

- Identify contract risks and implement mitigation strategies.

3. Operational Excellence

- Lead all maintenance, turnaround, and shutdown activities.

- Ensure effective planning and execution of maintenance services.

- Optimize manpower deployment and equipment utilization.

- Monitor operational performance through KPIs and dashboards.





- Implement continuous improvement initiatives to enhance productivity and efficiency.

4. Safety, Health & Environmental (HSE) Leadership

- Promote a strong safety culture aligned with CR3 India's "Zero Harm" philosophy.

- Ensure compliance with all Reliance and CR3 HSE standards.

- Drive safety training, audits, inspections, and corrective action programs.

- Monitor incident reporting, investigations, and closure of action items.

- Achieve contractual HSE targets including LTIFR and MTIFR requirements.

5. Business Development & Growth

- Identify opportunities for contract expansion and additional revenue streams.

- Support tendering, commercial proposals, and strategic initiatives.

- Build long-term partnerships with key customer stakeholders.

- Develop market intelligence and competitive insights.

6. Leadership & People Development

- Lead and mentor operations, maintenance, and support teams.

- Drive employee engagement and performance management programs.

- Ensure succession planning for critical roles.

- Develop competency enhancement and technical training initiatives.

- Foster a culture of accountability, innovation, and continuous improvement.

7. Compliance & Governance

- Ensure compliance with company policies, statutory regulations,



and contractual requirements.

- Maintain IMS, Quality, HSE, and HR compliance requirements.

- Ensure timely management reporting and performance reviews.

- Drive internal and external audit readiness.

8. Innovation & Digital Transformation

- Promote adoption of digital tools, SMART systems, ERP platforms, and maintenance technologies.

- Drive automation and process improvement initiatives.

- Encourage innovative solutions to improve service delivery and operational efficiency.

JOB SPECIFICATION

Educational Qualification

- Bachelor's Degree in Mechanical Engineering or equivalent engineering discipline.

- MBA or Management qualification preferred.

Experience

- Minimum 15+ years of experience in Oil & Gas, Refinery, Petrochemical, or Industrial Maintenance Services.

- Minimum 5 years in a senior leadership position managing maintenance contracts or shutdown operations.

- Proven experience in client relationship management, operations leadership, and commercial management.

Technical Knowledge

- Maintenance Management Systems (SAP, Maximo, CMMS).

- Primavera P6 and MS Project.

- Contract Management and Budget Control.

- Maintenance Planning & Shutdown Management.

- HSE and Quality Management Systems.

Core Competencies

- Strategic Leadership

- Operational Excellence

- Commercial Acumen

- Contract Management

- Client Relationship Management

- Financial Management

- Risk Management

- Decision Making

- Stakeholder Management

- Team Building & Coaching

- Continuous Improvement

- HSE Leadership

📌 Business Head (Jamnagar)
🏢 CR3 India
📍 Jamnagar