Roles and Responsibility

- Supervise and manage daily operations of the team, ensuring efficiency and productivity.
- Develop and implement strategies to improve operational performance and customer satisfaction.
- Collaborate with cross-functional teams to achieve business objectives and resolve issues.
- Analyze operational data and metrics to identify areas for improvement and optimize processes.
- Train and develop team members to enhance their skills and knowledge.
- Ensure compliance with company policies and procedures, maintaining high standards of quality and integrity.

Job Requirements

- Proven experience in operations management, preferably in the BPO industry.
- Strong leadership and communication skills, with the ability to motivate and inspire teams.
- Excellent problem-solving and analytical skills, with attention to detail and accuracy.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Robust understanding of international operations and cultural nuances.
- Experience with process improvement initiatives, focusing on continuous learning and growth.

📌 Operations Supervisor - International (Mansarovar)
🏢 TP
📍 Mansarovar