We are looking for a skilled Team Leader to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, with 2-7 years of experience in the CRM/IT Enabled Services/BPO industry.

Roles and Responsibility

- Lead and manage a team of customer service representatives to achieve sales targets and provide excellent customer service.
- Develop and implement effective strategies to improve team performance and productivity.
- Coach and train team members to enhance their skills and knowledge.
- Monitor and analyze team metrics to identify areas for improvement.
- Collaborate with other departments to ensure seamless operations and resolve issues.
- Foster a positive and inclusive work environment that promotes teamwork and employee growth.

Job Requirements





- Proven experience as a Team Leader or similar role in the CRM/IT Enabled Services/BPO industry.
- Strong leadership and management skills with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Ability to analyze data and make informed decisions to drive business growth.
- Solid problem-solving and conflict resolution skills to handle challenging situations.
- Experience with CRM software and technology to manage customer interactions.

📌 Team Leader (Gurugram)
🏢 TP
📍 Gurugram