- Respond to customer inquiries through phone, email, and other communication channels.
- Process customer orders accurately and coordinate with production, warehouse, and logistics teams for timely delivery.
- Handle customer complaints and service requests professionally and ensure prompt resolution.
- Coordinate with sales representatives to support customer requirements and business growth.
- Track order status and update customers regarding delivery schedules.
- Follow-up on Payments (Accounts Receivables)
- Maintain customer databases, records, and service reports.
- Conduct customer satisfaction follow-ups and gather feedback for service improvement.
- Support promotional activities, product launches,
and marketing campaigns when required.
- Ensure compliance with company policies, quality standards, and service procedures.
Preferred candidate profile
- Bachelors degree in business administration, Commerce, Marketing, or related field.
- 13 years of experience in customer service, sales support, or order management.
- Experience in the paints, coatings, construction materials, or FMCG industry is preferred.
Skills & Competencies:
- Excellent verbal and written communication skills.
- Solid customer relationship management skills.