- Provide customer support through live chat, email, or phone to resolve customer queries and concerns.
- Process customer requests, answer questions, and address issues in a timely and professional manner.
- Maintain accurate records of all interactions with customers using our CRM system.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-7 years of experience in BPO/Call Centre environment.
- Excellent communication skills with the ability to write explicit and concise responses.
- Proficiency in handling multiple conversations simultaneously while maintaining accuracy.
- Basic computer knowledge with proficiency in MS Office applications.