Job Description Operations Manager (IT Staffing & Staff Augmentation)

Company: XS Associates
Position: Operations Manager
Experience: 5–8 Years
Employment Type: Full-Time (Work from Office)
Location: Jaipur, Rajasthan

About XS Associates

XS Associates is a specialized IT Staffing and Staff Augmentation company focused on delivering highly skilled Data Management, Data Engineering, and Analytics professionals to enterprise clients across India and globally. We partner with leading organizations in Banking, Manufacturing, Retail, Consulting, and Technology, helping them build high-performing technology teams.

Our expertise includes hiring professionals in Informatica, Data Engineering, Data Governance, MDM, Cloud, AI/ML, Business Intelligence, and Enterprise Data Management.

Role Overview

We are looking for an experienced Operations Manager to lead the complete post-sales and resource operations lifecycle. The ideal candidate should have prior experience in an IT Staffing or Recruitment Agency, handling client-facing operations, onboarding, documentation, contractor management, escalations, and resource coordination.

The role requires strong stakeholder management skills, process ownership, and the ability to ensure smooth execution from candidate selection to project completion.

Key Responsibilities

- Manage end-to-end operational activities for IT staffing engagements.
- Coordinate with clients, recruiters, account managers, and deployed consultants.
- Handle post-selection activities including offer rollout, documentation, onboarding, and deployment.
- Maintain employee records, compliance documents, contracts, and operational MIS.
- Ensure timely onboarding, client documentation, and background verification coordination.




- Act as the primary point of contact for operational escalations from clients and consultants.
- Manage contractor lifecycle including onboarding, extensions, timesheets, invoicing support, and exits.
- Coordinate with Finance, HR, Recruitment, and Client Success teams for seamless operations.
- Monitor operational KPIs, SLA adherence, and process efficiency.
- Improve existing operational processes through automation and standardization.
- Support leadership with operational reports, dashboards, and performance metrics.

Required Skills & Experience

Must Have

- 5–8 years of experience in Operations within an IT Staffing, Recruitment Agency, or Staff Augmentation company.
- Strong client-facing and stakeholder management experience.
- Excellent communication and interpersonal skills.
- Experience handling onboarding, documentation, and resource deployment.
- Knowledge of contract staffing processes.
- Strong organizational and multitasking abilities.
- Experience handling escalations professionally.
- Proficiency in Microsoft Excel, Google Sheets, and MS Office.

Preferred Skills

- Experience working with enterprise clients.
- Knowledge of staffing compliance and documentation.
- Exposure to vendor management and workforce operations.
- Ability to create SOPs and optimize operational processes.
- Experience working in a fast-paced startup environment.

Educational Qualification

- Bachelor's Degree in Business Administration, Human Resources, Operations, or a related field.
- MBA is preferred.

What We're Looking For

The ideal candidate should be:

- Client-focused and solution-oriented.
- Highly organized with exceptional documentation skills.
- Robust in people management and relationship building.
- Flexible and capable of handling multiple priorities.
- Comfortable working under deadlines.
- Process-driven with excellent ownership and accountability.

📌 Operations Manager (Jaipur)
🏢 XS Associates
📍 Jaipur