About the Role

Arctic Wolf Networks, Inc. (AWN) is seeking a Software Development Support Engineer to join our Software Development Support (SDS) organization. This role operates at the intersection of Support, Product, and RD, owning complex, escalated customer-facing issues that require deep technical analysis and engineering-level troubleshooting.

You will work end to end on hard problems involving software, infrastructure, and cloud environments often going beyond traditional support workflows. SDS engineers have access to source code, internal systems, and backend data and are empowered to drive issues to resolution, including contributing code changes and partner fixes where appropriate.

This role plays a critical part in reducing disruption to core development teams by handling advanced troubleshooting, reproduction, diagnostics, and resolution of customer-impacting issues.

Responsibilities Include:

- Own and drive complex, escalated issues from intake through resolution
- Perform deep technical troubleshooting across software, cloud, and infrastructure layers
- Analyze logs, metrics, and telemetry across distributed systems
- Perform advanced debugging, including:
- Application and service log analysis
- Memory dump and crash analysis (e.g., WinDbg)
- Performance tracing and system-level diagnostics
- Reproduce issues by building scripts, automation, and test environments
- Work across AWS, Azure, and local environments supporting Windows, macOS, and Linux
- Partner with RD teams to log high-quality defects, provide reproduction data, and propose fixes




- Submit and review pull requests for fixes, observability improvements, and tooling
- Identify recurring issues and drive automation and process improvements
- Collaborate with Support, Product, Problem Management, and Principal Engineers on large-scale investigations
- Contribute feedback to architectural designs, diagnostics strategy, and data flow improvements
- Document findings, workflows, and technical learnings to improve operational maturity

Workplace and Physical Demands

- Work is primarily sedentary in nature and can be executed in sitting or standing positions in an office environment. Requires the ability to utilize technology, including using a keyboard, verbal communication, and working with device screens that require visual acuity. If located in a company office, mobility is required to physically navigate the space. In the event of business travel, mobility is sufficient to use public and private transport and navigate to essential locations. May include moving or lifting 25 pounds or less (e.g., office chair, reams of paper).
- Security experience is preferred but not required. We provide comprehensive cybersecurity training during onboarding and throughout your career.

Qualifications





Bachelor's degree or foreign equivalent in Computer Science or related field, or equivalent combination of education and experience. 3 to 5 years in software development or related role.

Technical Experience (Preferred)

- Linux and multi-platform OS experience (Windows, macOS, Linux)
- Cloud platforms (AWS, Azure)
- Observability tooling (Elastic Stack, Kibana, logging pipelines)
- Scripting and automation (PowerShell, Python, Bash, Ruby)
- Databases and data platforms (MS SQL, MySQL, Athena, Databricks)
- Containerized environments (Docker, Kubernetes)
- Ticketing and collaboration tools (Zendesk, Jira)
- Memory dump and performance analysis tools (WinDbg, ETW/XPerf) Experience with REST APIs

About You

You are a technically curious, engineering-minded problem solver who enjoys working on ambiguous and challenging issues.

You bring:

Strong troubleshooting skills across software and systems

Experience reading, debugging, and modifying code

Background in networking, security, or distributed systems

Strong ownership mindset comfortable driving issues independently

Excellent written and verbal communication skills

Comfort working without scripted procedures

Please note: This role may involve on-call responsibilities and light travel.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Developer 2 (Bengaluru)
🏢 Arctic Wolf Networks
📍 Bengaluru