Hiring for Customer Support (Tier 2) roles with the following details:

- Experience Range: 0 to 3 Years (Freshers are welcome)
- Work Mode: Work From Office (WFO)
- Locations: Mumbai, Bangalore, Pune
- Shift Timings: US Shift (Rotational work week Mon-Fri / Tue-Sat / Wed-Sun)
- Contract Duration: 6 Months

Compensation Structure (Monthly CTC)

- 01 Year: 28,000 30,000
- 3 Years: 50,000

Additional Benefits

- Pick-up and drop facility (as per shift policy)
- Company-provided laptop
- 5,000/month performance-based bonus on successful completion of the 6-month tenure
- Opportunity to be absorbed into full-time employment post-contract, based on performance and availability of relevant roles

Selection Process

- Versant Test (Minimum Score: 58)
- 2 Rounds of Interview, all interviews will be virtual

Role Highlights

Selected candidates will:

- Handle inbound customer interactions (Calls/Emails/Chats)
- Provide recruitment and navigation support to users
- Ensure high-quality customer service and issue resolution




- Work with global tools like ServiceNow, ERP systems, and MS Office
- Contribute to achieving SLA targets and customer satisfaction

Key Required

- Complete graduation for freshers
- 12th for freshers candidates
- Strong verbal and written communication skills
- Basic technical aptitude and willingness to learn
- Customer-centric mindset and ability to work in a fast-paced, performance-driven environment.

Why This Opportunity?

- Exposure to global clients and international processes
- Solid foundation in customer engagement and operations
- Opportunity to work with industry-leading tools and systems
- Career growth in the IT & consulting ecosystem
- Performance-linked continuity with potential long-term employment.

Interested candidates can apply on the mail - [email protected]

Regards

Rupali Gaikwad

HR Lead

Mekhlin Human Capital Consultancy

📌 Customer Support (Bengaluru)
🏢 Mekhlin Human Capital Consulting
📍 Bengaluru