Role & responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES

- Ability to communicate with our global customers in both written and spoken English within corporate

workplace

- Should have basic knowledge of hospitality and service industry.
- Should have knowledge of bookings such as hotel, flights , travel.
- Flexible to work in blended business. (Calls , chat and emails)
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to

ensure resolution

- Follow communication procedures,



guidelines and policies

ELIGIBILITY-

- Excellent English Communication and presentation skills.
- Proven customer support experience or experience as a Client Service Representative.
- Versant skills with C1 Level.

- Undergraduate/Graduate with min 6 months of experience.

WORK CULTURE-

- 5.5 days a week with rotational off
- Rotational Shift
- Cabs available in evening and night shifts , 180RS travel allowance per day only for male employees in evening

and night shifts.

Contact Person - HR Chandra - (phone hidden)

Location - Jaipur

📌 Customer Care Executive - Jaipur Location
🏢 Team Vertex Cosmos
📍 Jaipur